| Rental with official star-rating delivered by the government : | 3 star(s) |
| Organization : | Prefecture for Gironde department |
| Date of the prefectural order : | 05/31/2021 |
| Number of stars : | 3 stars for 8 people |
Owner direct
Mr Remy L.
Languages spoken :
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Cornelia Stammler and family
Owner's response on 10/05/21 :
Thanks for the comment and we will improve again next year.
A shower in the garden, new garden furniture and a redesign of the pink room.
Goodbye.
Merci pour ce commentaire et nous allons encore améliorer l'année prochaine.
Une douche dans le jardin, un nouveau mobilier de jardin et un réaménagement de la chambre rose.
A bientôt.
Ewa Borecka.
Owner's response on 02/14/20 :
We have increase the comfort of the villa.
Happy to see you again soon.
We have increase the comfort of the villa.
Happy to see you again soon.
Owner's response on 02/14/20 :
I invite you to come and see our new developments.
Je vous invite à venir voir nos nouveaux aménagements.
This rental has had one or several Service Quality enquiries following the renters' reviews.
View the results of the procedure
Problem resolved by the owner with backup documents forwarded
Corrections made to the description or further information added to the listing
Inclusion of a quality service message
Deletion of the listing
First of all, I would like to tell you that I do not understand your dissatisfaction, except to say that you wanted to extend your stay by a few days and that I could not give satisfaction.
Regarding the storage spaces there is in each room a chest of drawers, or a wardrobe, or a wardrobe or a clothes rack.
We have moreover following your remark, and I thank you for it, a new wardrobe in the room on the ground floor.
Regarding the unmaintained garden, I think you could have been objective, the villa being located very close to the sea front, we have to redo the garden every year, and this year due to the covid we could not do it.
Regarding the gate and the fence they will be redone this year, it was planned for 2020 but because of COVID the craftsmen could not intervene.
Thank you for your appreciation of the new American kitchen which satisfies all our other tenants
Yours, Mr Faure
Tout d'abord, je voudrai vous dire que je ne comprends pas votre mécontentement, sauf à dire que vous vouliez prolongé votre séjour de quelques jours et que je ne pouvais pas y donner satisfaction.
En ce sui concerne les espaces de rangement il y a dans chaque pièce une commode, ou bien une armoire, ou une penderie ou bien un portant.
Nous avons d'ailleurs suite à votre remarque, et je vous en remercie, une penderie neuve dans la chambre du rez de jardin.
Concernant le jardin non entretenue, Je pense que vous auriez pu être obectif, la villa étant située très près du fornt de mer, nous devons chaque année refaire le jardin, et cette année à cause du covid nous ne pouvions pas le faire.
En ce qui concerne le porail et la clôture elles seront refaites cette année, c'était prévu en 2020 mais à cause du COVID les artisans n'ont pu intervenir.
Je vous remercie pour votre appéciation de la nouvelle cuisine américaine qui satisfait tout nos aiutres locataires
Bien à vous Mr Faure
The Service Quality Rating: to give you extra assurance
The Service Quality process is designed to maximise listing reliability and guest satisfaction.
MediaVacationRentals.com Service Quality:
The Service Quality Rating
The Service Quality rating is based on guest satisfaction, the listing's history, the outcomes of any quality enquiries, and management of the rental in question. All these factors give us an objective overview of the listing's reliability and the quality of the property.
Apart from the most recent listings, it’s quite normal that the majority of listings get a good or excellent rating. In effect, listings that are not objective or are unreliable are quickly identified and subjected to\ a quality enquiry. If the complaints made about the rental are confirmed, the problem will either be corrected (listing altered or rental improved) or the listing will be removed from the site.